Policies & legal

Privacy policy

Effective 12 October 2026

We collect the smallest amount of data needed to run your account and keep your services online. We never sell your data, and we do not run third-party advertising trackers on this site.

What we collect

• Account details you provide: name, email, phone and billing address.
• Service data: orders, IP addresses assigned to your services and support conversations.
• Payment references for UPI top-ups, including the screenshot you upload for verification.
• Basic technical logs (IP, browser, pages visited) used for security and abuse prevention.

How we use it

To provision services, send invoices and service notices, verify payments, prevent fraud and improve the product. Transactional emails are always sent; marketing emails are opt-in and one click to leave.

Retention & your rights

Order and invoice records are retained for seven years as required by tax law. Everything else is deleted within 30 days of account closure. You can request a copy or deletion of your data by emailing [email protected].

Terms of service

Effective 12 October 2026

By creating an account you agree to these terms and to our acceptable use policy. If you are signing up on behalf of a company, you confirm you are authorised to do so.

Your account

You are responsible for the security of your credentials and all activity under your account. Keep your contact email current — it is how we deliver service notices.

Services & availability

We target 99.99% uptime for VPS and dedicated services, and 99.9% for shared hosting. Scheduled maintenance is announced at least 48 hours in advance, except for emergency security work. SLA credits are available on request.

Payments & renewals

Services are prepaid with wallet coins. Coins are non-transferable. Services renew manually unless you enable auto-renew; if a renewal is not paid, the service is suspended after a 3-day grace period and terminated 14 days later.

Liability

To the maximum extent permitted by law, our liability is limited to the amount you paid in the three months preceding a claim. We are not liable for indirect or consequential losses.

Refund policy

Effective 12 October 2026

Every new hosting plan is covered by a 7-day money-back guarantee. If we are not the right fit, open a ticket within seven days of purchase and we will refund the full amount to your wallet.

What qualifies

• First purchase of any Minecraft, VPS, web or bare-metal plan.
• Requests made within 7 days, with no usage of more than 50% of allocated bandwidth.
• Services not terminated for violating the acceptable use policy.

What does not qualify

• Domain registrations, SSL certificates and add-on licences.
• Renewals and upgrades of services that were already used.
• Coin packs once the coins have been spent.

Refunds are returned to your coin wallet within one business day. Bank refunds for UPI payments are processed within 5–7 working days once approved.

Acceptable use policy

Effective 12 October 2026

Our network is shared by thousands of builders. These rules keep it fast and safe for everyone.

Not allowed

• Cryptocurrency mining, phishing, malware hosting or botnet command and control.
• Port scanning, DDoS attacks, spoofing or any abusive traffic toward third parties.
• Hosting content that sexualises minors, incites violence or infringes copyright.
• Reselling shared hosting resources in a way that degrades other customers.

Enforcement

We investigate abuse reports within 24 hours. Depending on severity, we may suspend the service, request remediation or terminate the account. You will always be told what happened and why, unless legally prohibited.

Report abuse to [email protected] with the IP address, timestamp and evidence.